1. Introduction
Keith Andrews ("Developer," "we," "us," or "our") operates the Fair Friend mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the App. By using the App, you consent to the practices described in this Policy.
2. Information We Collect
2.1 Information You Provide (Vendors Only)
We collect information you voluntarily provide when you register for a Vendor account, including:
- Full name and business name.
- Email address and phone number.
- Mailing or service address, including city and state. This information is used for identity and verification purposes only and is never displayed publicly within the App.
- Business descriptions, photos, and product/menu listings.
- Communications you send to us via the in-app support or inquiry forms.
2.2 Information Collected Automatically
The App contains no analytics, advertising, or crash-reporting software. We do not track how you use the App, how long you spend in it, or which features you open, and we do not collect advertising identifiers.
When the App communicates with our servers, our hosting provider records standard technical information as part of normal server operation, including your IP address and the time of the request. This is used to operate and secure the service, not to build a profile of you.
2.3 Location Information
With your permission, the App uses your device's location to show your position on the map and to work out how far you are from a vendor. This happens entirely on your device: your location is not sent to us, and we do not store it.
Our mapping provider, Mapbox, receives requests for the map imagery you are viewing, which indicates the general area shown on screen. We have disabled Mapbox's optional location analytics.
You can enable or disable location access at any time through your device's settings, and the App remains usable without it. We never collect location in the background.
2.4 Vendor-Submitted Content
Vendors may submit photos and business content that become associated with their account. Vendors are responsible for ensuring they have the right to submit any photos or materials they upload.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your Vendor account.
- To facilitate event applications and vendor listing management.
- To review and approve or reject business profiles, photos, and item listings.
- To send transactional emails such as account approval notifications via our email service provider (Resend).
- To respond to your support inquiries and communications.
- To display vendor listings, photos, items, and location information to Customers browsing the App.
- To improve the App's functionality, performance, and user experience.
- To enforce our Terms of Use and comply with legal obligations.
4. How We Share Your Information
4.1 With Event Administrators
Vendor account information, listings, and application data are shared with the Event Administrator(s) of any event to which a Vendor applies. Event Administrators review this information for approval purposes.
4.2 With Customers
Approved Vendor business names, descriptions, photos, item listings, and approximate booth locations are displayed publicly within the App to Customers browsing event listings.
4.3 Service Providers
We share data with trusted third-party service providers who assist us in operating the App, including:
- Supabase — database hosting, user authentication, and file storage (supabase.com).
- Mapbox — mapping and location services (mapbox.com).
- Resend — transactional email delivery (resend.com).
- Expo / EAS — mobile app build and distribution (expo.dev).
- Vercel — admin portal hosting (vercel.com).
These providers are authorized to use your information only as necessary to perform services on our behalf and are bound by their own privacy and security practices.
4.4 Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of the Developer, users, or the public.
4.5 No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.
5. Data Retention
We retain your personal information for as long as your Vendor account is active or as needed to provide services. If you request deletion of your account, we will remove your personal data from our systems within a reasonable time, except where retention is required by law or for legitimate business purposes such as resolving disputes or enforcing our agreements.
Vendor account deletion is processed through our authentication system (Supabase Auth), which serves as the authoritative source for account identity. Upon deletion, associated account data including your profile, listings, and application history will be removed in accordance with our cascading deletion process. Photos and media files stored on our servers may persist for a short additional period during routine cleanup before being permanently removed.
To request deletion of your account and associated data, please contact us at support@fairfriend.app.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including encrypted data transmission and access-controlled database environments. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use the App at your own risk.
7. Children's Privacy
The App is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete such information promptly. If you believe a child under 13 has provided us with personal information, please contact us at support@fairfriend.app.
8. Customer Users (Non-Vendors)
Customers use the App solely to search for vendors, browse listings, and navigate to vendor booths at events. Customers are not required to create an account or provide any personal information whatsoever to use the App.
If a Customer grants location permission, their device's geographic coordinates are used only to calculate proximity to vendor booths, display their position on the in-app map, and assist with navigation. Customer location data is processed on-device and is never transmitted to or stored on our servers. We do not build profiles for, track, or retain any personally identifiable information about individual Customers.
Customers may revoke location permission at any time through their device settings. Doing so will not affect their ability to search and browse vendor listings, but proximity-based features and in-app navigation will not be available without location access.
9. Your Privacy Rights
Depending on your location, you may have certain rights with respect to your personal information, including the right to:
- Access and review the personal information we hold about you.
- Correct inaccurate or incomplete personal information.
- Request deletion of your personal information, subject to legal retention requirements.
- Withdraw consent to location data collection at any time through your device settings.
To exercise any of these rights, please contact us at support@fairfriend.app. We will respond to all requests within a reasonable timeframe.
10. California Residents
If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA). We do not sell your personal information. For more information about your rights or to submit a request, please contact us at support@fairfriend.app.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the Effective Date at the top of this Policy and, where required by law, provide notice within the App. Your continued use of the App after any changes constitutes your acceptance of the updated Policy.
12. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: support@fairfriend.app
Website: www.fairfriend.app