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Thank you for using Fair Friend. If you have a question, need help with your account, or want to report an issue, we're happy to help.

Contact Us

The best way to reach us is by email. You can also send a message directly from within the Fair Friend app by tapping Message Support from your account menu.

Common Topics

Account Help

If you're having trouble signing in, verifying your email, or accessing your account, email us at support@fairfriend.app with your registered email address and a description of the issue.

Vendor Listings and Approvals

Business listings, photos, and menu items are reviewed by event administrators before they appear publicly. If your submission has been pending for an extended period or was rejected in error, contact us and we'll look into it.

Event Applications

Questions about applying to a specific fair or festival should be directed to the event organizer. If you need help navigating the application process in the app, we're happy to walk you through it.

Premium and Featured Spot Inquiries

Premium upgrades and Featured Spot bookings are handled directly with your event's administrator. If you submitted an inquiry and haven't heard back within 24 hours, contact us and we'll follow up on your behalf.

Technical Issues

If you're experiencing a crash, display issue, or something that doesn't seem to be working correctly, please email us with the following information:

• Your device type and operating system version
• A description of what you were doing when the issue occurred
• Any error messages you saw

Account Deletion

To delete your Fair Friend account, open the app, go to My Account → Manage Account, and scroll to the bottom of the page. You'll find the option to permanently delete your account there. If you need assistance, email us at support@fairfriend.app.

Legal

For questions about our data practices or legal policies, please review our Privacy Policy and Terms of Use.